Vaya recliner

90-Day & Night Comfort Guarantee Return Policy

It usually takes time for your body to acclimate to a new massage chair or recliner. For this reason, we offer you the opportunity to “get to know” your product through the industry’s most generous and customer-friendly home trial period.

What We Offer You:

90-Day & Night Comfort Guarantee that starts from the date of delivery of a new product to your home or from the day you pick up a new product from our store. Subject to WHAT WE ASK OF YOU below, if you’re not completely happy with your product, you have two options:

  1. Return your chair for a refund of what you paid, less the non-promotional price of full-service shipping and a 15% restocking fee, or
  2. Opt for a one-time opportunity to exchange your chair for another of equal or greater value. We charge $700 to cover the pickup of your old chair and delivery of your new chair. If exchanging for a chair of greater value, you are responsible for paying the difference in price and taxes in addition to the $700.

What We Ask Of You:

  • Experience the product for AT LEAST 30 DAYS in your home. It takes time to acclimate to new sitting surfaces. Some people report discomfort at first, only to report absolute delight later.
  • Contact us after 30 days and before 90 days of having the product in your home, and provide us with the original sales receipt.
  • Returns and exchanges must be like-new, free of damage or wear, with the original shipping carton, packing materials, accessories, and manuals. Factory-attached law labels and stickers must all be intact. Unless an item is like-new, we may refuse to honor the return or charge an additional $500 reconditioning fee.
  • Promotional items offered at the time of your original purchase may also be returned in their original condition with all original packaging. You may keep these items by paying the regular retail price for the item. If you fail to include promotional items with a return, we will automatically deduct the full retail value and associated tax value of the item from what we credit you.
  • All exchanged items are a final sale.
  • Purchases of floor models, open box items, discontinued products, and as-is goods are final sales and do not qualify for return or exchange. 
  • Anything used in a commercial setting during the return period nullifies this policy. Items used commercially – even briefly – cannot be returned or exchanged.
  • Online purchases must be returned or exchanged online (not at a store).