What is the difference between drop ship and full service shipping?
When ordering from Positive Posture®, you will have the choice between two shipping options. Drop Ship refers to your chair being shipped to your house for curbside delivery. The carrier will notify you prior to delivery so you know when to expect your product. On your delivery day, the carrier will remove your recliner from the truck and place it curbside at the address provided. You will then be responsible for bringing the chair inside and assembling it.
Full Service Delivery means that the chair will be shipped to your house and fully functional before the delivery agent leaves. A delivery agent will call you to set an appointment time that works for both parties prior to delivery. On the day of your delivery, they will bring your chair into the room of your choice, unpack and assemble all pieces, and remove any debris that you wish. The chair will be in full working condition upon departure of the delivery agent.
For the True Zero Gravity® recliners, assembly requires fastening four bolts and attaching your lumbar support pillow. If you have questions about which delivery option is better for your individual situation, please feel free to contact us.
The delivery time frame of your chair will depend on the shipping option you selected at the time you purchased your chair. For Drop Ship, please allow up to six business days from the date of purchase. For Full Service Delivery, please allow up to two weeks for your chair to arrive. Please note that these are only estimates and they are subject to change.
Is there a way to track my order?
Once we receive your order and it has been processed, we will send you tracking information to the email you provided during checkout.
How do I report damaged items?
We are extremely sorry that your product did not arrive in pristine condition and we appreciate how aggravating it is to have to deal with these types of unexpected issues. Please contact us at 720-616-5000 option 2 within two business days of delivery to report damaged product. Our customer service team will help you figure out how to handle your unique situation.
I live in Alaska or Hawaii. Do you ship there?
We are happy to ship any Positive Posture product to Hawaii and Alaska. Please contact us at 720-616-5000 option 2 for a customized quote.