Return FAQs

My new chair just arrived and I’m not sure I want to keep it. How long do I have to decide?

We understand that you may change your mind after purchasing one of our chairs. Positive Posture offers a 30-day Find Your Comfort guarantee. If you have any hesitations, please be sure to keep all packaging, including boxes, for 30 days.

I have decided that I don’t want to keep my chair. What do I need to do?

We are extremely sorry that our product didn’t meet you expectations. As soon as you have made the decision to return your chair, please give us a call at 720-616-5000 option 2. We will provide you with a Return Authorization (RA). You will then be responsible for packaging the chair and shipping it back to us. In order for your return to be valid, it must be processed within 30 days of receiving the product. Please remember to use all original packing materials and to include any accessories that came with the chair. Items returned without an RA will be refused.

The shipping company is offering insurance, do I need this?

You are responsible for the safe return of our product. While we don’t require that you pay for shipping insurance, please note that you will be liable if the product is lost or damaged.

When can I expect to see a refund for my return?

Once we receive your product and inspect it for any damage, you will receive a refund within three business days. Refunds will be processed using the same method of payment that was used for the original purchase.

Are any items non-returnable?

As long as you return the product within 30 days of receiving it, all products are returnable.

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