Ordering FAQs

What is the best way to order my new chair?

Ordering your new chair is easy at www.positiveposture.com. Simply click on the item you want, select the color and quantity you prefer, add to your cart, and then follow the checkout instructions. Our online store is available 24 hours a day, 7 days a week. If you would like to sit in one of our chairs before your purchase, please use our dealer locator to find a store near you.

How do I get help during the ordering process?

Need help ordering your chair? You can call us at 720-616-5000 option 2, email us at , or use the Live Chat service available through www.positiveposture.com. Please note that we are open Monday-Friday from 9am-5pm MST. We want you to be completely satisfied with your purchase so please don’t hesitate to contact us with any questions you might have.

What methods of payment are available?

All orders placed through www.positiveposture.com must be paid for by credit card. We accept Visa, Mastercard, Discover, and American Express.

Can I split my payment between two credit cards?

Yes, please call us at 720-616-5000 option 2 and we can split your payment on two credit cards.

I placed my order and I need to make a change. Whom should I call?

Depending on when you placed your order, we might be able to make a change if the item has not already left our warehouse. Please call us immediately at 720-616-5000 option 2 if you need to make a change so that we can do everything possible to ensure that you are happy with your order. There is no guarantee that we will be able to meet all change requests.

How do I know if the chair I want is in stock?

If you have any questions about our current model and color availability, please call us at 720-616-5000 option 2 or email us at .

When will my credit card be charged for my purchase?

We will charge your credit card when you hit “Submit” during the checkout process. Thus, if you place an order and need to cancel it, please see our Return Policy FAQs.

Can I combine special offers?

Unfortunately no; you can only use one special offer per order.

I purchased a chair and now see you are offering free shipping? Can I still get the shipping discount?

Only one offer can be used per order, so if you took advantage of our 0% financing offer, free shipping is not available.

I live in Canada. How can I purchase a chair from Positive Posture?

Please call 720-616-5000 option 2 or email us at and we can assist you. Please note that we are open Monday-Friday from 9am-5pm MST.

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